Returns & Refunds Policy

We want you to be completely satisfied with your purchase. Here's everything you need to know about our returns and refunds policy.

24 Hour Return Window

Return items within 24 hours of delivery for a full refund

Quality Guarantee

All products are quality checked before shipping

Easy Process

Simple return process via WhatsApp or phone call

Return Policy Details

Eligible Returns

Items eligible for return must meet the following conditions:

  • Item is in original, unused condition
  • All original packaging and accessories included
  • Return initiated within 24 hours of delivery
  • Product is not damaged due to misuse
Non-Returnable Items

The following items cannot be returned:

  • Items damaged by customer misuse or negligence
  • Items returned after 24 hour window
  • Items without original packaging
  • Customized or personalized items
Return Process

Follow these simple steps to return your item:

1

Contact Us

Call us at +254 731 277 690 or +254 117 327 121 or email jayjones8628@gmail.com to initiate the return

2

Get Return Authorization

We'll provide you with a return authorization number and instructions

3

Package & Ship

Pack the item securely with all accessories and ship to our address

4

Receive Refund

Once we receive and inspect the item, we'll process your refund within 3-5 business days

Refund Information

Refund Timeline
M-Pesa Payments
1-2 days
Bank Transfer
3-5 days
Credit/Debit Card
5-7 days
Refund Methods

Refunds will be processed using the same payment method used for the original purchase.

M-Pesa to original number
Bank account refund
Card refund to original card

Need Help with a Return?

Our customer service team is here to help you with any return or refund questions